Frequently Asked Questions

General Questions

Agapay is a disaster preparedness application designed to strengthen community resilience in the Philippines, starting with Quezon City. The app provides real-time alerts, customizable emergency plans, evacuation routes, and reliable updates from trusted agencies like PAGASA, PHIVOLCS, and NDRRMC.

Yes, Agapay is completely free to use. Our mission is to make disaster preparedness accessible to everyone in the community.

Account & Registration

Creating an account is simple:
  1. Download the Agapay app from App Store or Google Play Store
  2. Open the app and tap "Register"
  3. Enter your mobile number and verify with OTP
  4. Complete your profile with basic information
  5. Verify your identity through facial recognition

During registration, you'll need to provide:
  • Full Name
  • Contact Number
  • Home Address
  • Emergency Contact Information
  • Optional: Medical Information for emergency purposes

Features & Usage

Agapay's main features include:
  • Real-time disaster alerts and notifications
  • Personal Emergency GoPlan creation
  • Resource Locator for emergency facilities
  • First Aid & Survival Guides
  • Emergency contact management
  • Evacuation route planning

To create an emergency plan:
  1. Go to the GoPlan section in the app
  2. Tap "Create New Plan"
  3. Add household members and emergency contacts
  4. Set evacuation routes and meeting points
  5. Review and save your plan
  6. Share with family members if desired

Privacy & Security

We take your privacy seriously and protect your data through:
  • Compliance with the Data Privacy Act of 2012 (RA 10173)
  • Secure encryption of personal information
  • Strict access controls and authentication
  • Regular security audits and updates
  • Data sharing only with authorized agencies during emergencies